Public Facilitation Centre (PFC) is a single window Electronic delivery system for public services, processed by the Office of the Deputy Commissioner, East Khasi Hills District, Shillong.
The application at the PFC is integrated with the E-Services hosted at DC’s Office. The main objective is to facilitate the general Public in availing different Certificates, permission etc. provided by the District Administration. At present there is no fee charge from the applicants. Two existing regular staff from the Office are operating at the PFC
The main objectives are as follows:-
To ensure that general public are facilitated in availing the certificates hassle-free, without searching for staff or branches dealing with the subject matter
To make the processing more systematic, thereby ensuring faster delivery of services and improve efficiency.
To enhance transparency, Accountability and ease of Administration
To improve citizen interface, where a fixed time frame is maintained to deliver the Certificates or permission.
Reduction of Service delivery time to a minimum.
To create a transparent & citizen friendly environment
To increase efficiency of operation and centralisation of database.
Currently, with the limited number of staff at the Public Facilitation Centre (PFC) the following Services are offered
Permanent Residential Certificate
Armed Paramilitary Forces Certificate
Permission to hold Special Events
Senior Citizen Certificate
Non Encumbrance Certificate
Registration of Societies
Process Flow :
An Applicant submits the Form duly filled in correctly, along with Supporting Documents.
The Form & supporting documents are scrutinized by the Receipt Assistant.
A Receipt containing Acknowledgement ID is issued to the applicant, once the Form are Accepted.
As Indicated in the Acknowledgement, the applicant may collect the Certificate or authorise someone to collect, on producing the Acknowledgement Receipt.
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