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Public Facilitation Centre


Public Facilitation Centre (PFC) is a single window Electronic delivery system for public services, processed by the Office of the Deputy Commissioner, East Khasi Hills District, Shillong.

The application at the PFC is integrated with the E-Services hosted at DC’s Office. The main objective  is to facilitate the general Public in availing different Certificates, permission etc. provided by the District Administration. At present there is no fee  charge from the applicants. Two existing regular staff from the Office are operating at the PFC

The main objectives are as follows:-
  • To ensure that general public are facilitated  in availing the certificates hassle-free, without searching for staff  or branches dealing with the subject matter
  • To make the processing more systematic, thereby ensuring faster delivery of services and  improve efficiency.
  • To enhance transparency, Accountability and ease of Administration
  • To improve citizen interface, where a fixed time frame is maintained to deliver the Certificates or permission.
  • Reduction of Service delivery time to a minimum.
  • To create a transparent & citizen friendly environment
  • To increase efficiency of operation and centralisation of database.

Currently, with the limited number of staff at the Public Facilitation Centre (PFC) the following Services are offered

  • Caste Certificate
  • Permanent Residential Certificate
  • Armed Paramilitary Forces Certificate
  • Income Certificate
  • Residential Certificate
  • Permission to hold Special Events
  • Senior Citizen Certificate
  • Non Encumbrance Certificate
  • Registration of Societies
Process Flow :
  • An Applicant submits the Form duly filled in  correctly,  along with Supporting Documents.
  • The Form & supporting documents are scrutinized  by the Receipt Assistant.
  • A Receipt containing Acknowledgement  ID  is issued to the applicant, once the Form are Accepted.
  • As Indicated in the Acknowledgement,  the applicant may collect the Certificate or authorise someone to collect, on producing the  Acknowledgement Receipt.